Refund Policy

I. CANCELLING YOUR SUBSCRIPTION

Your subscription renews automatically at the end of each billing period until you cancel. To stop future charges, cancel at least 24 hours before your current period ends:

• Purchased through the Apple App Store: manage and cancel the subscription in your Apple ID settings. Apple controls these subscriptions and refunds.
• Purchased through Google Play: manage and cancel the subscription in your Google Play account. Google controls these subscriptions and refunds.
• Purchased directly from us (card / PayPal): use the cancellation link in your purchase confirmation email, or email us at simon@smallstack.dk.

Cancelling stops future renewals. You keep access until the end of the period you have already paid for. Uninstalling the app does not cancel your subscription.

II. REFUNDS ON DIRECT PURCHASES

Because ScrollMate is digital content made available to you immediately, purchases are generally non-refundable once access has been delivered. We will, however, issue a refund where:

• you are entitled to one under applicable consumer law (see the EU/EEA withdrawal note below);
• you were charged in error, charged more than once for the same period, or charged after a valid and timely cancellation; or
• the Service was materially defective and we were unable to resolve the issue.

III. EU / EEA RIGHT OF WITHDRAWAL

If you are a consumer resident in the EEA or Switzerland, you have the right to withdraw from the purchase of digital services within 14 days without giving a reason. This right is lost once performance has begun with your prior express consent and your acknowledgement that you thereby lose the right of withdrawal — which you provide when you start using the App. If performance has begun but is not yet complete, you may be entitled to a refund proportional to the part of the service not yet provided.

IV. PURCHASES THROUGH APP STORES

Subscriptions purchased through the Apple App Store or Google Play are subject to those stores’ own terms and refund processes. We are not able to grant refunds for store purchases — please request those directly from Apple or Google.

V. HOW TO REQUEST

Email us from your account email at simon@smallstack.dk using the subject line “ScrollMate refund request”. Include your full name and the approximate purchase date. We’ll review your request and notify you by email whether it is approved.

This policy does not limit any rights you have under mandatory consumer protection law in your country. Refunds at our discretion are issued as a goodwill measure; falsified or abusive requests are not eligible.